MBH Connect: Virtual IOP

Same trusted program, online convenience

Day and Evening Options Available

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The Meadows Outpatient Center offers our same comprehensive outpatient treatment in a convenient, flexible format that allows people to get the help they need without leaving home. The setting may be a little different, but we address everything our in-person outpatient programs do.

Virtual healthcare saw rapid growth in 2020. While many providers were already offering telehealth options, COVID-19 accelerated the transition from in-person care to virtual treatment, and now many are discovering its benefits even when there aren’t social distancing restrictions.

Why Go Virtual?

  • You’re looking for a safe space to heal
  • You can’t travel for treatment
  • You just want the convenience of a virtual option

Whatever the reason, we have you covered.

Where is Virtual Treatment Available?

We began offering our Virtual IOP program in states where we already offer in-person outpatient treatment. This allowed for residents of those states to take advantage of in-network insurance benefits. In our efforts to help even more of those who need treatment get that care – no matter where they are located – we continue to expand.

We currently offer MBH Connect to residents of the following states:

  • Arizona
  • California
  • Texas
  • Florida
  • Colorado
  • Nevada
  • Additional states are being added in 2022


Our program addresses mental healthaddiction, trauma, and co-occurring conditions using the same curriculum you’ll find at our in-person outpatient programs. It also comes with the same community and peer interaction, and you’ll benefit from the same superior staff you’ve come to expect from The Meadows. You also get monthly lectures by our Meadows Seniors Fellows and directed family work. Our Virtual IOP even includes an added daily self-care focus.

Program Details

16 HOURS OF WEEKLY PROGRAMMING – Patients meet virtually five days a week, which includes 12 hours of group therapy, 2 hours of individual counseling, biometric feedback, recovery yoga, and more.
EXPERT STAFF – Groups are facilitated by our expert Meadows IOP staff.
PRIVACY PROTECTION – Sessions take place using Microsoft Teams, ensuring HIPAA-compliant privacy and security.
DIGITAL FORMAT – Course materials are provided in advance in a convenient digital format with assignments chosen based on your individualized treatment plan and unique needs.
ROTATING 8-WEEK CURRICULUM – You’ll get time-tested curriculum developed by our own Meadows Senior Fellows. This rotating approach allows newcomers to join at any point in the process and includes extension options for those who can benefit from more comprehensive trauma treatment.

NABH Accreditation Joint Commission

MBH Connect App

Meadows Virtual IOP counseling services are delivered using our MBH Connect app, which provides VIOP participants with a seamless user interface for individual and group sessions, scheduling appointments, and accessing cloud-based Meadows digital resources including our program curriculum and videos. The MBH Connect app is available for both iOS and Android devices.



  • Day sessions take place Monday through Thursday from 9:30 am to 12:30 pm.
  • Evening sessions take place Monday through Thursday from 6 – 9 pm.


  • Day sessions take place Monday through Thursday from 9:30 am to 12:30 pm.
  • Evening sessions take place Monday through Thursday from 6 – 9 pm.


  • Day sessions take place Monday through Thursday from 12:30 pm to 3:30 pm.
  • Day sessions take place Monday through Thursday from 10:30 am to 1:30 pm.

Nevada: (Effective 11/8/21)

  • Day sessions take place Monday through Thursday from 9:30 am to 12:30 pm.
  • Evening sessions take place Monday through Thursday from 6 – 9 pm.


  • Day sessions take place Monday through Thursday from 8:30 am to 11:30 am.
  • Evening sessions take place Monday through Thursday from 6 – 9 pm.

Getting Started

The program may be virtual, but it’s run by real people who will walk you through the entire process before treatment ever begins.

  • Free Screening – We start with a thorough screening to determine if virtual outpatient treatment is the right fit for you.
  • Admissions & Curriculum – We’ll guide you through the admissions process and you’ll receive our curriculum digitally.
  • Technology Assistance – We’ll make sure you’re comfortable with the technology you’ll use for your daily treatment sessions. That way, once treatment starts, you’re free to focus on the process, not your computer.


Contact us by phone, web, or chat today to begin the healing process.


Mark Baumgartner, LPC-S, LCDC, NCC

Executive Director Virtual Outpatient Services

Mark Baumgartner’s clinical and leadership career spans more than three decades and a broad range of the substance use disorder and mental health treatment continuum. In March 2021, he joined the Meadows Behavioral Healthcare team to provide leadership for the expansion of their world-class treatment programs into the virtual outpatient environment. It’s an area where he has hands-on experience. In 2020, he led a substance use disorder (SUD) and co-occurring mental health outpatient clinic in Houston that had to pivot to exclusively providing Telehealth IOP and PHP services in response to the COVID-19 pandemic.

Baumgartner also spent more than 18 years at The Betty Ford Center, his last five as executive director. One of his proudest career achievements was providing key leadership for the success of the Betty Ford-Hazelden Foundation merger and leading the launch of the Betty Ford Center expansion in West Los Angeles. Throughout his career, he also established treatment delivery innovations to improve patient outcomes and engagement. He developed the Young Adult Program at the Betty Ford Center and the Wellness pilot program that was the basis for Miraval Health Spa in Tucson. Previous experience also includes clinical management at The Texas Department of Juvenile Justice and at Sierra Tucson, where he started his career as a therapist in 1991.

Born in Rochester, Minnesota, Baumgartner earned a Master of Education degree in counseling from Stephen F. Austin State University in Texas. He is a Licensed Professional Counselor-Supervisor, Licensed Chemical Dependency Counselor in Texas and a Nationally Certified Counselor. In 2015, under the supervision of Allen Berger, PhD, he received a certification in Gestalt Psychotherapy from the California Institute of Gestalt Experiential Therapy in Los Angeles.

Growing up in the Midwest, the YMCA camps in northern Minnesota became like a second home, leading Baumgartner to minor in forestry/recreation while studying psychology. During college he started his own recovery. It was then that he realized he could merge his areas of study and help others, something he’s been successfully doing for decades.

A father of twins, family is definitely important to Baumgartner. He’s also a dedicated mountain biker, adding that “moving through the wilderness on two wheels is one of my passions.” Involved in a recovery community that shares an interest in live music, he enjoys almost any type of outdoor recreation, and he’s passionate about fitness and wellness.

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Tracey Fuller, LPCC+

Virtual Therapist

Born and raised in the San Francisco Bay Area, Tracey Fuller studied at Cal Poly-San Luis Obispo, pursuing a double major in psychology and child development. She followed that with a master’s in counseling from San Jose State University. A licensed professional clinical counselor, Fuller worked for several years in schools addressing performance anxiety, depression, suicidal ideation, self-harming behaviors, and relational issues. Her experience also includes nonprofit work, counseling families with generational trauma, substance misuse, gang involvement, foster and adoptive families, families with early attachment disruptions, and complex trauma.

While she didn’t start out in the counseling field, Fuller’s early career as a teacher helped her to realize that her favorite part of the day was teaching social emotional skills in small groups of students. That’s when she decided to pursue more training as a counselor. It also helped that her grandfather was a counselor and a significant influence in her life who “gently guided me towards a career in therapy.”

As a virtual therapist for The Meadows Outpatient Centers, Fuller is in charge or running the California Virtual IOP group and providing individual therapy for group members. There is also a case management component to her role as she connects patients to psychiatrists, outside therapists upon graduation, and helps them find and connect with support groups. “I love working as part of a collaborative team,” Fuller says, adding, “I appreciate the flexibility we have with virtual and the ability to incorporate various forms of technology.”

Fuller makes her home in Santa Cruz County. When not helping others, she can be found mountain biking, gravel biking, playing with her two dogs, hiking, motorcycling, traveling, or basically just being in nature.

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Eyerusalem “E” Mulatu, LCDC, LPC-A, CCTP

Virtual Therapist

Originally from Ethiopia, Eyerusalem Mulatu was raised in Houston, Texas. She did her undergraduate work at Lamar University earning a BS in psychology with a minor in criminal justice. She also holds a master’s in education from Texas Southern University and a master’s in business administration from Texas Woman’s University.

A licensed chemical dependency counselor, licensed professional counselor-associate, and certified clinical trauma professional, Mulatu has held positions as a counselor, therapist, and residential supervisor. She’s worked in inpatient, residential, and outpatient settings that serve dually diagnosed patients. Her decade-plus of experience in the field also includes supervising a residential facility for survivors of domestic violence and sexual abuse, along with working with executive clients, commercial airline pilots, and members of the NFL to bring awareness to mental health and substance use addiction.

Mulatu always had a passion for connecting with people, learning their stories, and finding out how she could be of aid. A month after graduating college, she began working in a residential facility for women who grew up in dysfunctional homes, often abused sexually and struggling with substance abuse addiction and legal issues. Many of them were working on rebuilding their lives, and it helped Mulatu discover her purpose From there, she continued to grow professionally in order to empower her clients. Today, she heads up our Texas Virtual IOP group, overseeing the admissions process, providing individual and group therapy, and offering psychoeducation on addiction, mental health, and trauma.

Mulatu shares her home in Houston with her significant other and a loving dog. Downtime includes running, hiking, water activity, self-care, trying new local restaurants, and traveling internationally as well visiting family in Seattle, Texas.

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Josh Ulrich, LPC, CSAT

Virtual Therapist

Born in Clearwater, Florida, Josh Ulrich spent his childhood in Georgia, Florida, Iowa, Ohio, and Arizona before his family settled in California. Attending UC Santa Barbara, he majored in East Asian studies with a minor in Japanese. A decade in sales and business led to burnout, Ulrich says, but he knew he wanted to keep working with people (minus the sales quotas and pressure to “always be closing”). He knew his skills and experience could translate well to the mental health field, so he pursued a master’s in mental health counseling from Argosy University.

A licensed professional counselor (LPC) and certified sex addiction therapist (CSAT), Ulrich did his internship at Hospice of Arizona, where his patients were both the dying and the families of those that had died. He also spent seven years at Gila River Indian Reservation at the Gila River Behavioral Health Department. There his roles included mental health counselor, substance abuse counselor, and case manager with patients ranging in age from toddlers to elders. Ulrich joined the Meadows Outpatient Center-Scottsdale team in 2017 as a full-time group/individual therapist. He’s previously worked with young adults and sex addiction patients, while he currently runs our Arizona Virtual IOP group. He works with individuals from all over the state, leading them through processing their emotions, thoughts, feelings, and experiences.

Today, Ulrich makes his home in Mesa, Arizona, with his wife and two young daughters. A video game afficionado, he grew up playing Atari 2600. Since computer games didn’t compare to the Nintendo and Sega of his childhood, he never got into PC gaming. He still prefers consoles, and it’s a hobby he’s turned into a family affair.

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Beyond Theory Podcast: S4, E15 - Mark Baumgartner on Connecting with People

Eye contact can communicate a lot when trying to engage with someone. Honesty, interest, and respect come to mind. Mark Baumgartner says that this is one of the tools he and his team use when meeting with patients online. But what other tools can be of use when providing the best treatment possible remotely?

Beyond Theory Podcast: S4, E10 - Josh Ulrich on Virtual Therapy

Virtual intensive outpatient programs can provide flexibility for many in recovery due to busy schedules or not being comfortable physically being around other people. Josh Ulrich, Virtual Therapist for The Meadows Outpatient Center’s MBH Connect, says that it’s important to meet people where they are in order to put them on the right path to recovery. But if you choose a virtual option, could you be sacrificing care for the sake of convenience?

Beyond Theory Podcast: S4, E11 - Josh Ulrich on Grief and Loss

How we deal with loss, whether it be the loss of a job or a loved one, can look many different ways. Josh Ulrich, Virtual Therapist for Meadows Behavioral Healthcare’s MBH Connect, says that whether you cry or don’t, get mad or don’t, as long you feel it or grieve as you live, then it’s perfectly fine. But what happens when we don’t feel it and we don’t address what we are feeling?

Payment Options

Many insurers cover virtual treatment at the same level as other outpatient or residential programs. Our trained admissions specialists will walk you through the process and go over your financial options, including private pay, in-network insurance, and out-of-network providers. We work with each case individually to secure the maximum benefits possible and allow you to focus on treatment.

Meadows Virtual IOP is in-network with these insurers:

  • Aetna (CA, AZ)
  • Anthem Blue Cross Blue Shield (CA)
  • Blue Cross Blue Shield (AZ, TX)
  • Beacon Health Options (AZ)
  • Cigna (AZ, TX)
  • First Health (AZ)
  • Humana (AZ)
  • Kaiser Permanente (CA)
  • Magellan (TX)
  • MultiPlan (AZ)
  • UnitedHealthcare|Optum (AZ, TX)

While we are not yet in-network in Florida and Colorado, our services are still available in those states. We can work with your provider to determine out-of-network coverage and you can also choose our private pay option.

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